26daysLaunching in Plymouth9 Nov.

Help and support

Stuck on something? Start here.

Driving for us, or ordering from us, the answer is usually a tap away in the app. Here is where to find it.
A hand holding a phone beside a sleeved Suppa tray

Where to get help

Want to close your Back Kitchen account? In the app, tap More, then Profile, then Delete account. It happens straight away and cancels your plan. See what is deleted and what is kept.

Anything else, including feedback about this site: tap the feedback button in the corner of any page and tell us what you need. It reaches us with the page you were on.

Suppa Driver

Driver help

How do I get approved to drive?

Sign up in the app, add your vehicle, then upload three photos: the front of your driving licence, a proof of identity (passport photo page or the back of your licence) and a selfie. They are checked automatically, usually in under a minute. If a photo is unclear you get a note saying exactly what to retake, and you can resubmit straight away.

How do I choose when I drive?

Open Settings, then Availability, and set the days and hours you can work. Route offers only come to you inside those hours. Turn off Available to drive in Settings whenever you want a break; nothing is offered while it is off.

How does a route work on the day?

Accept an offer from the Jobs tab, collect from the kitchen and scan each meal label as you load. The Route tab then gives you the stops in order with turn-by-turn directions. At each stop, check the access notes, hand over or leave the bag as instructed, take a proof photo if asked and mark it delivered.

A customer isn't answering or I can't find the door

Open the stop and tap message to chat with the customer inside the app. They see your message straight away, and you never need each other's phone numbers. Their access notes and any door photo are on the stop screen too. If you still can't deliver, mark the stop as failed and pick a reason so the customer and kitchen are told.

How and when am I paid?

Each route pays an hourly rate for the expected time plus an amount per delivery, shown on the offer before you accept. Set up payouts once from Settings (Stripe handles your bank details, we never see them). After that, pay for a finished route is sent to your bank automatically. Earnings shows every route, fee and payment by week.

My pay says pending

Pending pay is waiting on your payout account. Open Settings and tap Set up payouts, or Check again if you have already done it. Once Stripe confirms the account, everything pending is sent in one transfer.

The app isn't showing my location or the map

Allow location while using the app in your phone's settings. Suppa only shares your position with the customers on your route while the route is in progress, and stops when you finish. If you lose signal, scans and deliveries are saved on the phone and sync when you're back online.

How do I change my phone number, vehicle or postcode?

Open Settings. Your name and mobile number are in Your details; vehicle type, registration and home postcode are in the Driving card. Tap save under each card.

How do I delete my account?

Open Settings, scroll to Account and tap Delete account. It happens straight away. The full list of what is removed and what is kept is on the delete your account page.

Want to leave? Delete your account explains the steps and what happens to your data. How we use driver data is in our privacy policy.